Warranty

Every product comes with a warranty card. The warranty period is set by the manufacturer or the store and is shown on the product page, the warranty card or the receipt.

What we do during the warranty period

If a defect appears during the warranty period, we repair or replace the item free of charge at our own service centre. Under the law you may demand a free repair, a replacement with the same product, a proportionate price reduction, or cancellation of the contract with a refund.

How to make a claim

1. Call our operator or message us on Telegram with your order number and a description of the fault.
2. Bring the item with its warranty card and receipt (or other proof of purchase) to our service centre at 19 Mustaqillik St, Bukhara.
3. The item is diagnosed to find the cause of the defect. You may be present during the inspection.

What the warranty does not cover

The warranty does not cover defects caused by breaking the rules of use, storage or transport, mechanical damage, liquid ingress, power-grid faults, unauthorised repair or normal wear and tear. In such cases we offer the repair as a paid service.

Solar panels, inverters and batteries

These are covered by the manufacturer’s warranty terms (including the power-output degradation warranty) and by the terms of a separate installation contract.

Repair services

The warranty on completed work and installed spare parts is stated in the intake or handover document and depends on the part repaired.

To make a claim: +998 65 220 55 95, +998 97 861 11 99, Telegram: @nsb_corporation. Details: public offer, sections 9–10; returns and exchanges: Returns and exchanges.